How to use.

Find out how to use JAAQ.

How do I use JAAQ?

Let Danny teach you how to navigate the JAAQ website and use the experiences.

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Why isn't my microphone working?

When starting an experience make sure you allow use of your microphone when the notification pops up.

Make sure you are speaking directly into your microphone and limit background noise.

If you are using JAAQ on your laptop make sure the laptop is facing you.

How should I word my question?

Good example: How long have you had depression?

Bad example, too long: I have depression, have you had depression your whole life or did it come on later in life?

Bad example, too short: How long depression?

Why isn't the experience loading?

Check your internet strength.

Refresh the page.

Try another browser.

There isn't an answer to my question?

Try asking one of the suggested questions.

Submit the questions via our get in touch form to be included in future experiences.

The experience has frozen.

Try refreshing the page.

Other error

Try refreshing the page.

Submit the error through our get in touch page.

How can I get started?

To get started all you need to do is find an experience you want to interact with and click "start a conversation".

Once that's done you can click and hold the button at the bottom of the page to ask them a question.

I can't hear anything?

Make sure that your sound/volume is turned on for your browser or device.

Check your device's sound settings.

Restart your browser or device.

I can't find my condition?

We are always adding to the JAAQ experiences. If you would like to see a condition that isn't already available please contact us via the get in touch form.

Are you recording me?

No, we are not recording you. Once you close the site we automatically loose access to your microphone.

Need support?

phone icon

Dial 999 for life threatening emergencies.


Urgent medical help 24/7 call 111

Urgent mental health support – Find your local helpline here.


When life is difficult, Samaritans are here – day or night, 365 days a year. You can call them for free on 116 123, email them at, or visit to find your nearest branch.


For a 24/7 free confidential text service for anyone in crisis text SHOUT to 85258.

Childline (Under 19’s)

This is a free, confidential service for anyone up to the age of 19.

You can call them on 0800 1111 or chat to a counsellor via their website.

Before you enter.

JAAQ can provide incredible insight into the mental health needs of people around the world – by sharing just a few anonymous details with us, you will be helping to make a difference.

Please take 20 seconds to complete this anonymous form. Watch the video below if you need further information.

Watch Video